German-Speaking Dynamics 365 Business Analyst

Location: UK-based, with regular travel to Germany
Contract: Interim / Contract
Travel: 2-3 weeks at a time in Germany, with expenses covered
Languages: Fluent German and English essential

The Opportunity

Cedar Recruitment is supporting an international, private equity-backed organisation undergoing a significant business and technology transformation programme.

Following a period of acquisitions across Europe, the business is implementing a standardised Microsoft Dynamics 365 platform across its operating companies.

We are seeking an experienced German-speaking Dynamics 365 Business Analyst to support the integration of acquired businesses in Germany, working directly with local operational teams to understand existing processes, identify gaps and define future-state requirements.

This is a highly hands-on assignment requiring an independent, proactive Business Analyst who can build relationships with local stakeholders and deliver results with minimal supervision.

Key Responsibilities

• Lead discovery workshops with stakeholders across acquired German operating companies.
• Conduct detailed As-Is and To-Be business process mapping, identifying operational inefficiencies and opportunities for standardisation.
• Perform fit-gap analysis, assessing existing business processes against the central Dynamics 365 solution.
• Gather, analyse and document business and functional requirements.
• Produce process flows, user stories, use cases, gap analysis documentation and requirements specifications.
• Work closely with local operational teams to understand business processes, challenges and regional requirements.
• Challenge existing ways of working where appropriate, balancing local business needs with the wider programme’s standardisation objectives.
• Collaborate with solution architects, functional consultants and the central transformation team to translate business requirements into practical solutions.
• Support UAT, business readiness and implementation activities.
• Build strong relationships with stakeholders and support the adoption of new processes and systems.

Essential Requirements

• Fluent German and English, with the ability to independently facilitate business workshops in German.
• Must be based in the UK.
• Strong hands-on Business Analyst experience within Microsoft Dynamics 365 implementations, ideally Customer Engagement / CRM.
• Proven experience conducting As-Is/To-Be process mapping, fit-gap analysis and requirements gathering.
• Experience independently leading discovery workshops and engaging directly with operational stakeholders.
• Strong process improvement and business transformation experience.
• Excellent interpersonal skills, with the ability to build rapport, challenge stakeholders constructively and manage resistance to change.
• Full driving licence and willingness to drive in Germany, including between regional operating locations.
• Ability to spend 2-3 consecutive weeks working on-site in Germany, as required.

Desirable Experience

• Dynamics 365 Customer Service, Field Service or Sales.
• Multi-site or international Dynamics 365 implementations.
• Experience working with field-based service organisations.
• Business process modelling using BPMN or similar methodologies.
• Supporting UAT, change management and go-live readiness.