Credit Control Supervisor Permanent

Credit Control Supervisor
Location: Central London (4 days in the office / 1 day work from home)
Salary: £45,000 – £50,000 + 10% bonus

An established and evolving organisation within the Property and Hospitality space is seeking a Credit Control Supervisor to join its London based finance function.

This is a hands-on leadership role within a complex, asset-backed environment and will suit candidates with direct exposure to property management, real estate portfolios or hotel operations only.

Key Responsibilities

• Own all credit control-related month-end close activities across a multi-entity property/hotel portfolio
• Review and reconcile aged debtors across rent, service charge, licence fees, deposits and ancillary revenue streams
• Analyse delinquency trends and resolve complex or escalated debtor balances
• Ensure accurate bad debt provisioning and support cash flow forecasting

• Prepare detailed monthly debt packs for investors and senior leadership
• Provide clear commentary on arrears, churn, payment trends and asset-level exposure
• Partner with the CFO to monitor high-risk accounts and covenant-sensitive receivables

• Line manages a Senior Credit Controller and 2-3 Credit Controllers
• Set objectives, monitor KPIs and drive accountability
• Coach and develop the team in managing complex, multi-site receivables

Candidate Profile (Essential)

• Proven credit control leadership experience within property, real estate or hotel environments
• Experience operating across multi-site portfolios with complex billing structures
• Strong month-end and financial reporting knowledge
• Confident interfacing with senior stakeholders with credibility and gravitas
• Advanced Excel skills; ERP/CRM exposure advantageous