Operational Resilience Manager

Remote-first | UK-wide | Monthly office collaboration

A growing organisation operating a nationally distributed service network is seeking an Operational Resilience Manager to strengthen operational resilience, oversight, and assurance across internal teams and outsourced service providers.

This role forms part of a wider operating model transformation initiative, supporting the continued evolution and strengthening of operational processes, resilience capability, supplier oversight, and service performance as the organisation scales.

The successful candidate will play a key role in ensuring critical operational services remain safe, compliant, resilient, and customer-focused. Working across Operations, Compliance, Health & Safety, and third-party suppliers, the role will identify systemic risks, strengthen resilience capability, improve supplier oversight, and drive continuous improvement through operational insight and assurance activity.

This is an opportunity to join a growing organisation during a period of transformation and growth, helping shape long-term operational capability while working closely with operational teams, suppliers, and senior stakeholders.

Key Responsibilities

Operational Resilience & Assurance

• Lead operational resilience activities across critical services, including scenario testing, service continuity planning, and resilience improvement initiatives
• Identify operational vulnerabilities, supplier risks, and opportunities to strengthen resilience capability
• Support post-incident reviews and ensure lessons learned translate into meaningful operational improvements

Incident & Operational Oversight

• Monitor incidents, complaints, and service disruption activity across internal teams and suppliers
• Ensure operational processes, escalation procedures, and service standards are consistently followed
• Identify trends, recurring issues, and emerging operational risks

Supplier & Stakeholder Management

• Support oversight of outsourced providers and third-party suppliers to ensure operational performance and resilience standards are met
• Build strong relationships across Operations, Compliance, Health & Safety, and supplier partners
• Provide constructive challenge and support to improve operational outcomes

Governance & Insight

• Produce meaningful operational reporting and resilience insight
• Translate operational information and data into clear actions and recommendations
• Highlight risks, vulnerabilities, and improvement opportunities to support informed decision-making

Skills & Experience

We are looking for someone operationally minded, commercially aware, and naturally inquisitive who can translate information and insight into practical action and continuous improvement.

You may come from operational resilience, operational risk, governance, operations, supplier assurance, service assurance, or business continuity environments.

You’ll ideally bring:

• Experience within operational resilience, operations, risk, assurance, or governance environments
• Knowledge of incident management, operational controls, resilience, or business continuity activities
• Experience working with outsourced providers or third-party supplier environments
• Strong analytical, problem-solving, and organisational skills
• Excellent communication and stakeholder management capability
• Ability to identify trends, challenge constructively, and manage competing priorities in a fast-paced environment