Shared Service Process Manager

Shared Service Process Manager

  • Location

    City of London, London

  • Sector:

    Part-qualified & Transactional Finance

  • Job type:


  • Salary:

    £60000.00 - £65000.00 per annum

  • Contact:

    Matt Sommerville

  • Contact email:


  • Job ref:


  • Published:

    5 months ago

  • Expiry date:


  • Startdate:


  • Consultant:


My client is a retail company based in London, they are seeking to appoint a Shared Service Manager into the business.

You will be responsible for the transactional Finance processing functions (Accounts Payable & Accounts Receivable ) to ensure that these functions operate efficiently and is constantly improving to the best of its ability.


  • Managing the Accounts Payable team of 4 and the end-to end Accounts Payable process to ensure that Vendors are paid according to payment terms and that the business is fully supported.
  • Managing the Accounts Receivable team of 4 and the end-to end process to ensure that all credit card and cash receipts are correctly allocated, and that discrepancies are investigated and resolved in a timely manner.
  • Manage queries and escalations related to the above processes. Assist with operational tasks as required.
  • Team Management which will include: the recruitment of staff, managing performance and conducting employee assessments, mentoring, motivating and developing staff.
  • Process management will be key is this position. Documenting and reviewing the processes on an ongoing basis, identifying improvement areas, and implementing improvements.
  • Reviewing and preparing reports and KPI's on a regular basis to measure the health of the processes, and identifying any problem areas and resolving them.
  • Working with third parties and Business Managers to improve the process.
  • Ensure that all SOX, Internal audit controls and local compliance requirements for the Accounts Payable and Accounts Receivable processes are followed, documented and reported as required.


  • Extensive people management experience is essential.
  • Shared Service environment experience is essential.
  • Experience in KPI reporting is essential.
  • Proven track record of process improvement initiatives.
  • Must be organized, analytical, pro-active and good with people.
  • Experience with JD Edwards would be desirable.
  • Strong attention to detail.
  • Excellent communication skills.