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Ecommerce Payments Manager

  • Location: London
  • Salary: £65000 - £75000 per annum + bonus + flexible working per year
  • Job Type:Permanent

Posted 12 days ago

  • Sector: Accountancy & Finance
  • Contact: David Mendonca
  • Contact Email:
  • Start Date: ASAP
  • Expiry Date: 23 June 2022
  • Job Ref: JO0000011033_1655300576

Exclusive role - Ecommerce Payments Manager - Technology - London - c.£70k + bonus + flexible working + loads of other big company benefits

An exclusive role for a Ecommerce Payments Manager for a well-known Tech/Telco brand in London.

With heavy investment into the business and new systems, this dynamic business is positioning itself for ambitious strategic growth plans and international expansion, with a strong recognisable brand in several international markets, now widely recognised as a household name.

With continuous investment into both people and technology, backed by sponsorship and investment from the PE owners, this newly created, strategic position will have ownership for the Group's global ecommerce payment and payment fraud processes via Web, App and IVR and be the single point of contact for all external suppliers in the value chain (PSPs, acquirers, payment fraud screening providers) - with true decision making power for setting the strategy for the Group's Payments Operations going forward.

The Ecommerce Payments Manager will also own payment KPI reporting utilising the output to suggest data-driven decisions and improvements to maximise payment conversion and authorisation rates while retaining fraud and chargeback rates within risk appetite.

Some responsibilities include:

  • Oversee the day-to-day pan-European payment processes for subscribers investigating and escalating any payment related issues identified.
  • Prepare monthly reports on a suite of KPIs with RAG statues and benchmarks against industry norms and best practice.
  • Identify improvement opportunities to improve performance across the payment value chain especially where KPIs indicate sub-optimal performance.
  • Keep to up to date with latest payment related changes (e.g. regulatory, scheme changes), impact assess and communicate requirements to address to wider business.
  • Work with key stakeholders, especially in technology and marketing, to implement improvement opportunities across the Group's European operation (e.g. new payment methods, new integrations into PSP). Assess the impact of these changes over a defined period of time.

To be successful in this role you will need to be:

  • Strong experience in Ecommerce Payments particularly around card-based subscription billing
  • An understanding of Payments reporting and the key KPIs
  • Experience of optimising conversion rates in Ecommerce Payments

Package summary:

  • Base salary c.£70,000
  • Bonus 10%
  • Pension 5% matched contribution
  • Life Cover at 4x salary
  • Plus tons of other benefits like free company phone and contract, Flexible Working policy, Season Ticket Loans, Cycle to work, Employee Assist Programs, monthly work drinks and company events
  • Up to 30 days holidays