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CVM Product Owner

  • Location: Jamaica
  • Salary: US$100000.00 - US$106000.00 per annum + Bonus, relocation, benefits per year
  • Job Type:Temp / FTC / Interim

Posted 17 days ago

  • Sector: Change & Transformation
  • Contact: Daryl Riley
  • Contact Email:
  • Duration: 2 years
  • Start Date: 08/03/2023
  • Expiry Date: 08 April 2023
  • Job Ref: JO0000012423_1678350238

Product Owner - Customer Value Management - CVM

Location: Caribbean

As a total communications and entertainment provider, our client is powered by two things: great technology and great people. Technology is ever-changing and so are the customers needs.

This means our client are in a state of constant change to ensure they provide the latest and most innovative services to our over 14 million plus strong customer base across the Caribbean, Central America and Asia Pacific.

Our clients biggest concern is their customers. They work everyday to provide them with the best quality network and communication services. With this consumer-centric mindset, our client are creating a new business segment exclusively dedicated to customer value management.

Building a team to guarantee their customers are at heart of every strategy and every service offering the create.

  • Are you drawn towards innovation?
  • Are you open to test new ideas and learn from the results?
  • Do you want to work on a multi-functional team with people with different profiles?
  • Want to see your ideas come to life and become part of the day-to-day business?

if you answered, yes, then this may be just the job for you!

As the CVM product Owner, you will be executing the CVM strategy through multiple channels.

Working closely with the Head of CVM and Lead Campaign Manager, you will be focusing on increasing incremental revenue.


  • Identify and prioritise high impact improvements on the campaigns according to KPIs and apply the changes during sprints
  • Manage a team of specialists responsible for Campaign Execution and Go-to-Market execution
  • Oversee the team's campaigns (e.g.: validate messaging, offers, pricing, AB tests, target, etc) and provide feedback and guidance whenever needed
  • Implement agile ways-of-working routines for your squad members (e.g. daily check-ins, sprint planning, sprint retrospective, review)
  • Provide weekly reports to Lead Campaign Managers based on markets performance
  • Define metrics and review performance daily with team
  • Monitor indicators with the Data and Analytic team
  • Develop a culture of engagement and leads and motivates the team to deliver business objectives by setting clear expectations, adjusting strategy as needed to address changing local market conditions, and continually developing the competency of team members

Qualifications & Experience:

  • Degree, Advanced Degree or relevant experience
  • At least four (4) years of relevant commercial/ marketing experience
  • Experience with leadership and team management
  • Experience with CVM systems for customer journey design and management
  • Strong project management skills, i.e., the ability to manage and prioritise multiple projects and requirements simultaneously
  • Experience in business analytics or other analytical areas is preferred - mainly data visualisation and segmentation

About you:

  • Strong communication skills
  • Decision making authority
  • Ability to change quickly and re-plan when needed
  • Strong leadership skills
  • Strong ability to solve problems and monitor their progress
  • Critical sense and passion to challenge the status quo to find new solutions and promote innovative ideas - adaptability to change