Cedar are supporting a Private Sector client who are on the look for a Customer Success Advisor for Social Value based in the West Midlands. This is a permanent position with a salary ranged from £25,000 up to £28,000 on offer plus perks which include a potential bonus, enhanced pension scheme and private healthcare. The role will be a home based but will require travel to the office in London and/or Manchester 1-2 days per month (expenses covered).
Working as part of a wider, Social Value Customer Success focused, team you will be required to onboard, manage and expand on project accounts with a range of clients in both the Private and Public Sector. You will be required to support clients, develop social value reports to track outcomes, analyse project performance and metrics and provide ongoing client relationship management.
Please note that this role does not require/include any business development it will be focused on managing new and existing relationships.
Candidates applying MUST HAVE experience which covers:
- Educated to a degree level - a degree in Social Sciences, Sustainability or STEM subjects would be advantageous
- Experience working in a similar role covering Customer Services, Consulting or Project Management is required (2 years minimum)
- Strong customer service/account management experience, ideally managing key client relationships is required